Shipping, Returns & Refunds Policy
Because every detail matters.
SHIPPING – From Our Hands to Yours
All Firaaq pieces are crafted with intent, and shipped with care.
• Order Processing: 2–4 business days after confirmation.
• Delivery Time (Pakistan): 3–7 business days.
• Delivery Partner: BlueEx or equivalent registered courier services.
• Tracking Info: Shared via WhatsApp or email once dispatched.
• Delivery Charges: PKR 250 for delivery across Pakistan
Note: We currently ship only within Pakistan.
RETURNS – We Don’t Do Exchanges
Each Firaaq article is limited, intentional, and handcrafted. That means no size swaps or color changes once delivered.
Please review size charts and product details carefully before placing your order. We’re always here to guide you via WhatsApp or email before checkout.
REFUNDS – Only If It’s on Us
We only offer refunds or replacements in the rare case that:
• You receive a wrong item
• You receive a defective or damaged product
If that’s the case:
1. Reach out within 48 hours of receiving your parcel.
2. Send us clear pictures of the product and packaging.
3. We’ll verify the issue and initiate your refund or replacement.
Once approved, refunds (if applicable) will be processed via bank transfer within 10-15 working days.
NON-REFUNDABLE SCENARIOS
We do not accept refunds if:
• You ordered the wrong size or changed your mind.
• The item was purchased during a sale or limited drop.
• The item has been worn, washed, or altered in any way.
QUESTION?
If you need clarity before placing your order or support after delivery:
📲 WhatsApp: +92 300 9347227
📧 Email: support@iamfiraaq.com
FIRAAQ PAKISTAN
Made with meaning. Delivered with integrity.